Privacy Policy

Introduction

Welcome to Roomleo.

Roomleo ("Roomleo", "we", "our", or "us") provides cloud-based property management software for hostels, hotels, and other accommodation providers. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, software, booking engine, and related services.

By using Roomleo, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

Depending on how you use Roomleo, we may collect information including:

• Name
• Email address
• Telephone number
• Company or property information
• Billing information
• Account credentials

Accommodation providers may also collect guest information using Roomleo, including:

• Guest names
• Contact information
• Dates of birth
• Nationality
• Passport or identification details
• Reservation details
• Signatures
• Self check-in information
• Documents voluntarily uploaded during check-in

Roomleo processes this information on behalf of accommodation providers.

Payment Information

Payments are processed securely through third-party payment providers, including Stripe.

Roomleo does not store complete credit card numbers or sensitive payment credentials on its servers.

How We Use Information

We use information to:

• Provide and operate the Roomleo platform
• Manage reservations and bookings
• Process payments
• Enable online self check-in
• Generate invoices and accounting records
• Synchronize with third-party services such as QuickBooks
• Communicate with customers
• Improve our products and services
• Detect fraud and unauthorized activity
• Comply with legal obligations

Guest Information

Accommodation providers are responsible for the personal information they collect from their guests.

Roomleo acts as a technology provider and data processor for guest information stored within the platform.

Accommodation providers are responsible for ensuring they have an appropriate legal basis for collecting and processing guest information.

Third-Party Services

Roomleo integrates with third-party services including, but not limited to:

• Stripe
• QuickBooks
• Channex
• Email delivery providers
• Cloud hosting providers

Information shared with these services is limited to what is necessary to provide the requested functionality.

Data Storage and Security

We use commercially reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Sensitive information such as identification documents is stored using secure storage systems with restricted access.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Accommodation providers may be subject to local laws requiring guest information to be retained for specific periods.

Future versions of Roomleo may provide configurable data retention policies to assist customers in meeting their legal obligations.

International Data Transfers

Information may be processed and stored in countries different from your own.

By using Roomleo, you acknowledge that your information may be transferred internationally where permitted by applicable law.

Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict or object to certain processing
• Receive a copy of your information where applicable

Requests relating to guest information should generally be directed to the accommodation provider with whom the reservation was made.

Cookies

Our website and applications may use cookies and similar technologies to:

• Maintain user sessions
• Improve website functionality
• Analyze usage
• Enhance security

You may configure your browser to reject cookies, although some features may not function correctly.

Children's Privacy

Roomleo is not directed toward children under the age of 13 and does not knowingly collect personal information directly from children.

Changes to This Policy

We may update this Privacy Policy from time to time.

The revised version will become effective upon publication on this page, with the updated effective date shown above.

Contact Us

If you have questions regarding this Privacy Policy, please contact us at: